Rise Operating Model Refresh

An Operating Model Refresh to Simplify Collaboration and Improve Delivery Flow

Clarify ownership, clean up overlapping responsibilities, and restore predictable cross-functional execution across two or more business areas.

The Results You’ll See

Clear ownership & accountability

→ Less escalation. Less confusion. Fewer repeated conversations. Fewer unnecessary meetings! Teams know exactly who leads, who supports, how decisions are made, what success looks like.

Cleaner, more efficient & consistent ways of working

→ Faster decisions. Transparency. Happier teams. No more duplicated projects, conflicting priorities, or misconfigured tools. Workflows, handoffs, processes, and tooling become aligned across the overlapping functions.

More predictable planning and execution

→ Fewer last-minute shifts and more confidence in delivery. Requests are standardised, communication flows improve, and teams gain a shared operating rhythm.

Who This Is For

If you’re a CEO, COO, CHRO or Senior Leader responsible for cross-functional performance, here’s how to know whether this programme is the right fit for your organisation.

This is a strong fit if:

  • Two or more teams stepping on each other’s toes

  • Unclear decision ownership or repeated escalations

  • Parallel planning or duplicated work

  • Tools and workflows configured differently across teams

Not a fit if:

  • You’re <40 people with intentionally fluid roles

  • You want a full-scale enterprise transformation programme

If you’re not the budget holder:
You can frame this as:

  • Reducing friction and operational noise

  • Improving planning reliability without increasing headcount

  • Creating clearer ownership across teams

How It Works

Phase 1 — Understand

Interviews, workflow mapping, decision path review, tooling assessment.
Output: factual view of friction points.

Phase 2 — Simplify

Clarified responsibilities, redesigned collaboration points, refined planning flows, tool alignment.
Output: a cleaner, more predictable way of working.

Phase 3 — Implement

Introduce the new model, support adoption, refine based on real usage.
Output: the model works in practice — not just on paper.

What You Get

You’ll receive practical artefacts your teams can use immediately:

  • Decision & ownership map

  • Cross-functional workflow & handoff map

  • Standardised request/briefing templates

  • Shared planning & prioritisation cadence

  • Tooling recommendations

  • Implementation support during early adoption

Why Work With Me

Objective and independent
I bring no internal biases, assumptions, or history. This allows me to surface issues teams often can’t see — or don’t feel comfortable raising.

Cross-functional expertise
My background spans operational design, planning, tooling, CRM/automation, BI alignment, project management and strategy-to-execution workflows. I understand how functions depend on one another and where friction tends to form.

Deep operational insight
I don’t rely on generic frameworks. I understand how decisions, processes, tooling, and data flows actually work inside growing organisations — and how to make them simpler and more effective.

Practical, lightweight implementation
No heavy transformation programme. No disruption. Just clear, actionable changes that teams can adopt quickly and sustain long-term.

Built to scale
We begin with the areas where friction is most visible, and once validated, the operating model can expand across the wider organisation without re-starting from scratch.

Baseline Timeline

Typical duration: 8–10 weeks

  • Phase 1 — Understand: ~3 weeks

  • Phase 2 — Simplify: ~2 weeks

  • Phase 3 — Implement: ~3–4 weeks

The pace can flex based on availability and operational noise.

Sector Example: Commercial vs Marketing Overlap (Gaming Industry)

When a centralised marketing function overlaps with regional commercial teams (P&L ownership), friction often emerges around:

  • user acquisition vs brand governance

  • data ownership and interpretation

  • GTM and pricing decisions

These overlaps create duplicated work, conflicting priorities, and inconsistent execution.

Using the Rise Operating Model Refresh, the organisation aligns ownership, creates a clear global-to-local decision model, unified data definitions, and streamlines UA and GTM workflows.

Cross-Operational Example

Several stakeholders and operational teams (marketing ops, CRM, QA, coordinators, creative) were working in silos with separate workflows and Jira setups. This led to duplicated work, manual checks, unclear ownership, and slow, inconsistent campaign delivery.

Using the Rise approach, we mapped the end-to-end flow, uncovered redundant steps and overlapping responsibilities, and identified major automation opportunities.

Impact:

  • 40% faster campaign delivery

  • 80% of coordinator workload automated

  • Manual stakeholder checks removed

  • Automated ticket creation and smoother handoffs

  • Unified workflows and shared tooling

Outcome:
Faster time-to-market, clearer ownership, lighter workloads, and significantly reduced cross-team friction.

Next Steps

  1. Initial conversation — goals, context, fit

  2. Proposal review — scope, outcomes, timeline

  3. Approval — short engagement agreement

  4. Kickoff (30–45 mins)

  5. Start of Phase 1 — diagnostic begins

Explore Whether Rise Is a Fit

A short introductory call is the simplest way to assess your context, the friction you’re seeing across teams, and whether Rise is the right mechanism to improve cross-functional execution.